Our focus areas
We’re committed to delivering value for money to our customers and stakeholders as we develop plans in the business areas you’ve told us we should focus resource, time and money – both now and in the future.
Acting safely
The responsibility of keeping customers, employees, contractors and the public safe is our top priority. We do this by responding to gas leaks quickly and repairing and upgrading pipes to make them safer – with a zero-harm target.
Keeping the gas flowing
We maintain the network to ensure gas is supplied with little or no disruption, and secure the network from both physical and cyber threats.
Providing excellent service
We want to ensure we are easy to deal with. We are committed to resolving issues quickly and fully, whether the public or businesses are dealing with SGN’s customer service teams, engineers or teams working on sites.
Supporting vulnerable circumstances
We offer extra support services to households identified as vulnerable. This can include those with physical and/or mental health conditions, as well as older customers and those in fuel poverty.
Improving environmental performance
We are actively reducing our carbon footprint in the short-term (such as reducing gas leaks) as well as installing solar panels, minimising waste, and improving biodiversity at our offices and sites.
Low-carbon energy solutions
As the energy industry works toward the Government-set target of achieving net zero carbon emissions by 2045 in Scotland and 2050 in England, we are developing low or zero-carbon alternatives to natural gas, such as hydrogen.